HELP CENTRE

DO YOU OFFER GIFT CARDS?

Whilst we do not currently offer gift cards, we very much hope to in the near future. For now, we suggest buying one of our collections as a gift!

WHAT ARE THE PAYMENT OPTIONS?

We accept all common forms of debit and credit cards for our online transactions. To purchase with cash (SO50/SO53 postcodes only) or online money transfer, please send us an email at winchesteraromatics@gmail.com, stating your name, address, with the quantity and sizes of your products.

WHAT IS YOUR RETURN POLICY?

For all returns inquiries, please contact us at winchesteraromatics@gmail.com, with your name, and reason for return and we shall do our absolute best to remedy the situation.

WHEN CAN I EXPECT MY ORDER TO ARRIVE?

For local deliveries, we aim to deliver your order next day, but may take up to three working days, however, let us know if your order is urgent and we will see what we can do! 
For all other UK deliveries, products may take up to 7 days, depending on demand.

WHICH AREAS QUALIFY FOR FREE DELIVERY

We currently offer free delivery to Chandlers Ford, Chilworth, Eastleigh, North Baddesley, Romsey and Winchester. Applies to all postcodes commencing with the following (SO16, SO22, SO23, SO50, SO51, SO52, SO53). Simply enter your address under the delivery information, and it will update to free of charge!